tiptop108Privacy Policy

This page describes what we collect when you use tiptop108 and how we keep that data protected. Our platform operates in supported jurisdictions where online gaming and sportsbook services are permitted by law. We collect personal information to operate your account, process deposits and withdrawals through payment providers like DANA, e-wallet, mobile banking, local payment, and Indonesian banks, and comply with anti-money-laundering regulations.

We take data security seriously. Your email, identity documents, payment details, and gaming activity are encrypted and stored on secure servers. We do not sell your information to third parties. This policy explains what data we collect, why we collect it, how long we keep it, and what rights you have regarding your information.

If you have questions about how we handle your data, contact our English-language support team through the app or website.

What data we collect on tiptop108

We collect information in several categories. When you open an account, we collect your email address, full name, date of birth, and phone number. You set a password for login security. We store this information encrypted on our servers.

For identity verification (KYC), we collect a photo of your government-issued ID and a recent utility bill or bank statement as proof of address. These documents are scanned, verified, and stored securely. We retain them for the duration of your account plus a standard retention period for compliance purposes.

We automatically collect technical data when you use tiptop108. This includes your IP address, device type, browser version, pages visited, and timestamps of your activity. We use this data to understand usage patterns, detect fraud, and troubleshoot technical issues. We also log every bet placed, every game result, and every balance change on your account for record-keeping and dispute resolution.

How we use your data

We use your account information to create and operate your tiptop108 account, authenticate your login, and communicate with you about account changes or support issues. We use your payment details to process deposits and withdrawals through our payment partners. We use your identity documents to verify your age and identity before allowing withdrawals, as required by anti-money-laundering law.

We use your technical data and gaming activity to monitor for fraud, detect abuse (such as multiple-account creation to claim bonuses repeatedly), and investigate disputes. If you report a game settlement dispute, we review your session logs and game results to determine the facts. We also use aggregated, anonymized data to understand how users across regions like Jakarta, Surabaya, Bandung, Medan, and Semarang engage with tiptop108 during tournaments like Liga 1, Piala AFF, and Piala Indonesia.

We may contact you by email to notify you of service changes, security alerts, or promotional offers. You can opt out of promotional emails through your account settings, but we will still send transactional emails (account confirmations, withdrawal notifications) because these are essential to your account operation.

Our third-party processors

Our cloud hosting provider stores our servers and databases. This means your account data, game records, and transaction history may be stored on servers located outside Indonesia. We use encrypted communication and access controls to protect this data.

We may use third-party identity verification services to confirm your documents and detect fraud. These services receive scans of your ID and proof of address, verify them, and return a pass/fail result to us. We select these vendors carefully and require them to sign data protection agreements.

We do not share your personal information with marketing companies, data brokers, or any other third party except as described above or as required by law.

Data retention and deletion

We keep your account data as long as your account is active. If you close your account, we retain your data for six years after closure for compliance and dispute-resolution purposes. After six years, we delete your personal information, though we may retain anonymized records (data with identifying details removed) for analytics.

Your identity documents (photo ID, proof of address) are deleted one year after your account closure. Your payment method references are deleted immediately after your account closes. Your gaming activity logs (bets and results) are retained for the full six-year period to support any future dispute claims.

If you request deletion of your account before the six-year period, we will anonymize or delete your data as allowed by law, except where we must retain it for legal, compliance, or security reasons.

Cookies and tracking

When you visit tiptop108, we set cookies on your device to remember your login session, store your language preference, and track your use of the platform. These cookies are essential for tiptop108 to function. We do not use third-party advertising cookies or share tracking data with advertisers.

You can disable cookies in your browser settings, but doing so may prevent tiptop108 from functioning properly (for example, you may be logged out repeatedly).

Your rights regarding your data

You have the right to correct inaccurate information. If your email address, phone number, or other account details are wrong, you can update them through your settings. Identity documents can be corrected by uploading a new scan and verifying with our KYC partner.

You have the right to request deletion of your data, subject to our retention obligations. Contact our support team to submit a deletion request. We will honor your request where legally permitted, though we may retain anonymized records and data required for compliance.

You have the right to object to processing of your data for marketing purposes. You can opt out of promotional emails through your account settings. You cannot opt out of processing necessary to operate your account or comply with law.

Security of your data

We protect your data using encryption (TLS/SSL), secure password storage (hashing), and access controls. Only authorized tiptop108 staff can access your personal information, and they do so only to operate your account or investigate disputes. We monitor our systems for unauthorized access and conduct regular security reviews.

However, no system is completely secure. We cannot guarantee absolute protection against all attacks. If we discover a data breach, we will notify you and relevant authorities as required by law.

Contact us about your data

If you have questions about our privacy practices, want to access your data, or wish to submit a deletion or correction request, contact our support team. You can reach us through the tiptop108 app help menu or the website contact form. Our English-language team will respond within 10 business days.

We review this privacy policy periodically and may update it to reflect changes in our practices or law. We will notify you of material changes by email or through a prominent notice on tiptop108. Your continued use of tiptop108 after a change indicates acceptance of the updated policy.

This privacy policy is subject to our terms and conditionsIn case of any conflict between this policy and the terms, the terms take precedence.